#Smu office 365 password reset series
#Smu office 365 password reset windows

Reset all business passwords for everyone in your organization at the same time Make sure you've provided alternate contact information, including a mobile phone number. If you forgot your password and can't sign in:Īsk another global admin in your business to reset your password for you.

It uses your alternate contact info to verify you're the right person to reset your password. Now sign in again: type your user name > Next > and then select Forgot password.įollow the steps in the wizard to reset your password. Sign out: select your name in the upper right corner > Sign out. Under Contact details, double-check that your Alternate email is accurate and that you've provided a mobile phone number. Select your name (icon) in upper right corner > My Account > Personal Info. Use these steps if you forgot your password but you're able to sign in to Microsoft 365 because, for example, your password is saved in your browser: Less work for you! To learn how, see Let users reset their own passwords in Office 365. This way you don't have to manually reset passwords for your users. We strongly recommend that you set up self-service password reset. On the Active users page, select the user and then select Reset password.įollow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.Įnter an email address the user can get to so they receive the new password, and follow up with them to make sure they got it. In the admin center, go to the Users > Active users page. Steps: Reset a business password for a user

#Smu office 365 password reset series

If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365.

Select Auto-generate password to have a random password automatically created.

In the Microsoft 365 admin center, select Users, Active users, and then select the key icon next to the user who requested the reset.

To reset the password, open the app launcher and select Admin.

When a user requests a new password, you'll receive a password reset request in email.(Also according to the tech there's no way of seeing who is currently logged into said account either by OWA or by outlook (there is a cool tab to see the mobile phones that are connected that you can delete or wipe) but having a sign out all users like Gapps has is invaluable in such a situation.) I'm still waiting for a callback from a senior tech, after 8 hours some accounts are popping up asking for passwords but not all thirty. So I demand to speak to a higher level tech, so he transfers me to customer care and after a half an hour waiting I get transferred to another dim wit from overseas, so I explain the situation and insist on speaking to a senior tech. I try to explain to him that in order for that to have effect I'd have to do it on the hacker's pc, but this guy keeps insisting so I delete this outlook account from the WCM but of course it has no effect.

#Smu office 365 password reset windows

I panic and call MS support, and after an hour of trouble shooting the best advice he comes up is for me to clear all my passwords from windows credentials manager. On OWA the password gets reset immediately, and the hacker was using OWA so we should be ok, however I load up outlook with this email address using the compromised password and outlook accepts it no problem and is sending and receiving emails. (Why doesn't the system detect that a user that sends a couple of emails a day, is sending hundreds of emails, and dosent suspend the account?)Īnyway since I suspect that the password might be shared across a couple of accounts I selected about 30 accounts and reset the passwords. So a hacker takes control of an email account and starts sending phishing emails to hundreds of email address.